Terms and Conditions of MyHome-MyNeeds.com:
That the services from this website are offered to you on your explicit understanding and acceptance of the following terms and conditions, including any amendments hereinafter:  

Introduction

  • Terms MyHome-MyNeeds and MyHome-MyNeeds.com are used interchangeably and mean the same.  Term ‘website’ used in this document means MyHome-MyNeeds.com unless stated otherwise.
  • Terms Consumer and Service Consumer are used interchangeably and mean the same.
  • Terms Service Provider and Skilled Professional are used interchangeably and mean the same.

Who we are:

  • We strive to make both consumer and service provider experience a positive, encouraging and transparent one.
  • We list and display the matching service provider details based on consumer’s choice.
  • Individuals or companies subscribe to this website as Service Provider to enhance their business.
  • The service providers are not employees or agents or authorized people of MyHome-MyNeeds.com.
  • MyHome-MyNeeds.com does not guarantee for the quality of service or outcome or job performance of any of the service providers.
  • Selection or Election of service provider by the consumer is entirely up to the consumer’s discretion and MyHome-MyNeeds.com does not endorse or recommend or vouch for any Service Provider.
  • Relevancy, accuracy, authenticity, legality, safety or credibility of information is as received from the subscribers or service providers or advertisers and MyHome-MyNeeds.com does not guarantee or monitor for any misrepresentation.
  • Capability, Quality, Experience level, Proficiency of service, Pricing, Offer and Discount are as listed by the service provider and MyHome-MyNeeds.com does not guarantee or warrant for any such information.
  • Any loss (time, effort, money, resources) or damage (property, reputation) due to offensive, harmful, illegal, false or misleading information contributed by subscribers or advertisers should be dealt with them directly and you agree to free-up MyHome-MyNeeds.com from any proceedings or attachments, whatsoever.
  • Any new services added to this web site shall automatically cover this policy.
  • MyHome-MyNeeds.com reserves right to update, change or remove any of the functionalities provided in the website.
  • It reserves right to re-group the services under suitable category for a better usage as per Website policy.
  • The latest listed and live policy shall supersede any of the prior agreements. 
  • All contributed or copyright text or Articles are the views of contributors and we do not claim any responsibility on that.
  • Report on any data theft, errors, omissions on the contributed information or articles shall lead to a permanent deletion from storage and display of the website.
  • All contributed or supplied information, article are for electronic transmission or display within this website or can be used for website promotion.
  • Article Contributors do not receive any monetary benefits except that their original thoughts or ideas shall be displayed for global reach with their name
  • Based on best possible fit or space and page availability, the information provided can be re-organized, re-sequenced, collated or modified with or without informing you.
  • All the reports or service trends or calendar information are indicative based on the data provided or history captured within the website.
  • Map and driving directions are the respective third party information and MyHome-MyNeeds.com does not hold any responsibility on that due to false or misrepresentation.
  •  All the reports or service trends or calendar information available for download or printing are for personal usage and NOT for commercial purposes. This information shall not be modified or distributed without prior written consent from MyHome-MyNeeds.com.
  • You agree that any telephonic conversation or chats or e-mails or posts or fax or any other form of communication with us shall be recorded and preserved for a certain amount of time as determined by the company and such information can be used as the situation demands.
  • The rights under work order you enter into with service providers are governed by the applicable federal, state, provincial and local laws.
  • Any dispute with any party (Skilled Professional and/or consumer) must address between both the parties directly.
  • You (both service provider and consumer) hereby agree to release MyHome-MyNeeds.com (Directors, Employees or Shareholders or Agents) from any damages or claims (including consequential and incidental damages) or every kind or nature, suspected and unsuspected, known and unknown, and disclosed or undisclosed, arising out of or in any way connected with such disputes and dealings.

What we do:

As our objective is to make Consumer and Service provider experience a positive one, we hope the following features or modules or functionalities will benefit. We present them for the specified usage with stated terms and conditions. We reserve right to remove, modify, discontinue or add new functionality at any time without informing you.


Feedback:

  • A mechanism to evaluate and measure the Service Provider’s performance.
  • Feedback shall be captured from the Consumers who use Service providers for other Consumers to make an educated decision.
  • Feedback shall be displayed as Rating Wheel based on Quality of Service, Time Adherence, Cost of the Work, Behavior and Communication in the scale of 1 to 5 (5 being the highest).
  • The average of these ratings shall be displayed as Overall Rating in the Service Provider’s profile page.
  • Consumer’s rating shall be final. Even consumer cannot change the submitted rating and feedback. In case dispute and on written request from the service provider and after evaluation we shall remove the particular rating. MyHome-MyNeeds.com reserves right in this regard.
  • Consumer shall provide conscious and fair rating.

E-Mail Communication:
While we do not share your E-Mail id with anyone, MyHome-MyNeeds.com use your registered E-Mail id -

  • To Recognize as valid login ID to enable you to get into the website
  • For communicating registered subscription and other feature update information
  • For communicating when the service provider is selected by consumer by generating Work Order (Auto generated E-Mail will be sent to both the parties)
  • For communicating when the Work order is accepted by Service Provider or cancelled by Consumer
  • We are not responsible in case of issues at the sending or receiving node of mail servers and any dispute in this regard shall not be entertained.

SMS (Short Message Services): *The SMS service is currently enabled for members from india only

  • We will be sending the short message as intimation and as value added service to your registered mobile number through an automated scheduler under following circumstances -
    • Registration to the website
    • When availing services by consumer by generating Work Order
    • When the Work Order is accepted by Service Provider
    • When the Work Order is cancelled by Consumer
    • As a remainder prior to the service blocked time through Work Order
  • However we do not guarantee that this SMS service will be available to all the locations at all the time as it is dependent on third party network or service provider.
  • Though we strive to enable this service, we are not obligated to continue or provide this service at all the time. We have a right to discontinue this service during and at any time without notice to you. We will attempt to send E-Mail notification to your registered E-Mail ID during the circumstances listed above, in such cases where SMS cannot be enabled.
  • At times, we might prefer to enable this service in a phased way at select locations due to reasons pertaining to Administration and control.
  • We are not responsible for any delay or loss or damage for the Short Message not delivered on time, due to mobile phone switched off, network down, mobile number not reachable etc
  • Due to non-availability of Network data server or message scheduler, the SMS could not be sent on time. We are not responsible for any loss (time, effort, money or resources) or damage during such time.

Work Order

  • It is a job request created by Consumer against selected Service Provider after a conscious understanding and acceptance of profile information.
  • Consumer schedule time based on his/her convenience and availability of service provider and the time get blocked in the service provider’s calendar
  • In case of cancellation of Work Order, Consumer can do it one day prior to the scheduled time
  • Consumer is expected to provide a detailed service description as Scope of work. We recommend attaching or uploading the relevant images for the service provider to better understand the job and thereby arriving at estimate of time, cost and effort.
  • In case, consumer generates multiple work order for different service provider for the same activity then the consumer is liable to agree on terms and conditions of those service providers.
  • In case, the consumer is not available during the selected time schedule then the consumer is liable to pay the transportation charge, loss of time thereof as demanded by the service provider for the accepted work order.
  • In case, the service provider doesn’t show up during the accepted scheduled time, the consumer can write such scenario to MyHome-MyNeeds.com and we will be delisting the service provider after 3 such complaints and evaluation.
  • Any dispute regarding workmanship, Quality, cost, time and whatsoever to be settled between Consumer and Service provider. We can provide the activity records of Consumer and Service provider based on the valid written request by the legal authorities regarding the dispute.
  • You agree to free-up MyHome-MyNeeds.com from any such disputes, whatsoever in nature as we do not involve in any selection or execution of work or labor.
  • Consumer can report of such incidents through Feedback

Open Service Requests

  • When the consumer requests work through this option, it is explicitly agreed by him/her by any available service provider can contact him/her.
  • Based on Consumer’s choice, the work request shall be sent thru E-mail and/or SMS, to
    • Favorite Vendors List or
    • Service Providers in the Consumer’s registered Area or
    • Consumer’s registered City
  • Time gets blocked only for the service provider who accepts such requests. It is advised to check the timing before accepting work requests to avoid schedule conflicts.
  • An accepted work request shall follow the guidelines of work order as mentioned above.

Calendar

  • It is a tool available to the service providers to better manage their time.
  • Selected duration of time gets blocked when the work order is generated by the consumer and accepted by the service provider for one single or recurrence activities
  • The blocked time gets released when the work order is cancelled by the consumer or rejected by the service provider.
  • Service Provider managing it through MyCalendar from Service Provider Dashboard

Reports

  • Reports are metrics which provide direction on the performance based on the activities / history captured for the service provider.
  • Only the activities performed through Work Order and for the cases where Feedback given by the Consumer shall be reported.

Articles
While you are on the site and engaged in any form of communication through any available means in the website including Articles, you agree NOT to:

  • Upload or post or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, promotes violence, is invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
  • Forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted;
  • Post direct or indirect reference to any person or entity
  • Upload or post otherwise make available any Content that you do not have a right to make available, under any law or under contractual or fiduciary relationships (such as inside, proprietary or confidential information, learned or disclosed as part of employment relationships or under nondisclosure agreements);
  • Upload or post or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party. You may, however, post excerpts of copyrighted material so long as they adhere to Fair Use guidelines.
  • Upload or post or otherwise make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of business solicitation. A repeated posting or Article of a promotional nature is considered as abuse of the website and the same shall be removed without notice to you.
  • Upload or post or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
  • Disrupt the normal flow of dialogue by repeatedly posting the same or similar material, or otherwise acting in a manner that negatively affects other users' ability to engage in exchanges;
  • Post classifieds advertisements that contain untruthful representations, deceptive practices, inducements to commit any illegal activity.

Network Connectivity and Data:

  • We do not guarantee and we are not obligated that the website services to be available to everyone at all the time and at all the locations.
  • We are not responsible, in case of any disruption due to the network, hardware, software failure.
  • We do not guarantee that all the features of the website will always be available. At times any of the hosted services can be brought down discontinued for maintenance or upgrade
  • Though we have taken necessary precautions for data backup, we are not responsible in case of data loss due to means which are not within our direct control such as natural calamities, war, server crash etc
  • We capture IP address and activity history for displaying the search results.
  • In case, we find any particular IP or location continuously involve in mal-practices of the website, we block it permanently.
  • You are given to an understanding that there could be a links or connectivity to other third party websites or services as sponsors or advertisers. However we do not endorse or recommend any of such links for your usage.
  • Though we have taken necessary precautions to maintain the integrity of site and data, there could be a possibility for data inaccuracy or errors or unauthorized modification of content by unknown third parties through virus, spam etc. or site mal-function.

Consumer Responsibility:
A consumer is a one who subscribes to MyHome-MyNeeds.com with the true intention of availing listed services from the Service Provider. Though not limited, a consumer will have the following overall responsibility when accessing the website.

  • You always avail services by generating Work Order.
  • You can insist service provider to bring the work order when he/she visits your place
  • As a consumer, you agree to provide feedback or rating on the services that you consumed from the service provider.
  • Failure to provide feedback for the three consecutive services or instances shall lead to suspension and/or termination of your membership.  
  • You will treat the service provider fair and equal.
  • You will not use unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, promotes violence, is invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable language or when providing feedback.  
  • You will use the service provider for the listed and availed service only
  • You will pay for the services without any delay. Any dispute or disagreement between you and the service provider need to be resolved mutually and amicably. MyHome-MyNeeds.com does not play any role here and you agree to free-up MyHome-MyNeeds.com in such cases.
  • You truthfully assert you have not infringed on anybody else's copyright in the creation of article.

Visitor:
An individual who is not subscribed to the website and generally his need is short term or onetime shall abide the by applicable terms and conditions of this agreement.

Skilled Professional or Service Provider Responsibility:
An individual or a representative from company, subscribing to the website to enhance his/her business by performing the listed service as per the terms and conditions listed in this agreement. The generic but not limited responsibilities include -

  • The information provided as part of your profile is true to the best of your knowledge and belief.
  • You will perform services as per the cost and other terms provided by you.
  • You will have an access to change your profile and we do not recommend sharing login credentials with anyone.
  • You are directly and only responsible for all the information provided in your profile.
  • You will honor the work order as your business opportunity and treat it with due respect.
  • You are given to an understanding that in case you accept work order but do not show up, you will get de-listed from the website after 3 such incidents.
  • You are given to an understanding that your account will be suspended on the expiry of subscription period. Consumers can not generate work order in such cases. However your profile will be displayed as a normal one for a period of 2 months. Renewing within this period meaning you can get back your old activity records and data, failing which lead to permanent deletion.
  • You will treat the consumer fair and equal.
  • You will not indulge in dispute such as negative feedback, abuse, mal-practice and impersonation, comments on racial, ethnical, caste, sexual harassments, vulgar or obscene pose or language.
  • Any dispute in quality of service, cost, time etc between you and the consumer is to be settled between yourselves. You agree that you will free-up MyHome-MyNeeds.com from all such cases.
  • You are given to an understanding that the consumer shall be providing Rating on your performance on Quality of Work, Time Adherence or Commitment to time, Cost of the work, Behavior and Communication on 5 point scale (5 being the highest) and the same will be displayed in your profile for others’ selection to make a conscious and educated decision while hiring your service. Consumer’s rating shall be final and no dispute shall be entertained. Feedback will have positive or negative business impact depending on the rating.
  • You are given to an understanding that you need to manage your calendar more effectively in order for the consumer to avail your service. In case you are not available due to your personal commitment, you can create an event accordingly.
  • You can contribute your ideas or thoughts on your selected service area as Articles as per the guidelines mentioned in this agreement. Your ideas or Articles will get a global reach through this website.